TOLL-FREE TELEPHONE SERVICE is available from anywhere in North America
If your question is related to your MSP account or of an urgent nature, you will receive faster service by phoning Health Insurance BC. A customer service representative will be available to assist you between the hours of 8:00 a.m. to 4:30 p.m pacific time, Monday to Friday.
An automated service is also available 24 hours a day, 7 days a week, to provide limited information about your MSP account, and general information about MSP benefits and services.
Vancouver: 604 683-7151
Other : Toll-free: 1 800 663-7100
You may be eligible to receive coverage for up to 24 months during a temporary absence from B.C. Approval is limited to once in five years for absences that exceed six months in a calendar year.
Residents who spend part of every year outside B.C. must be physically present in Canada at least six months in a calendar year and continue to maintain their home in B.C. in order to retain coverage. If you are unsure whether you will qualify for coverage during an absence or know your eligibility will end, contact MSP with details.
When you stay outside B.C. longer than the period for which you are entitled to coverage, you will be required to fulfill a waiting period upon return to the province before coverage can be renewed.
You should be aware that your provincial coverage may not pay for all the health care costs you may incur outside the province, and the difference can be substantial. For example, B.C. pays $75 (Cdn) a day for emergency in-patient hospital care, while the average cost in the U.S. often exceeds $1000 (US) a day, and can be as high as $10,000 (US) a day in intensive care. For this reason, you are strongly advised to purchase additional health insurance from a private insurer before you leave the province, whether you are going to another part of Canada or outside the country - even if you plan to be away for only a day. See Medical Care Outside B.C. for more information.
You may be eligible to receive coverage for up to 24 months during a temporary absence from B.C. Approval is limited to once in five years for absences that exceed six months in a calendar year.
Residents who spend part of every year outside B.C. must be physically present in Canada at least six months in a calendar year and continue to maintain their home in B.C. in order to retain coverage. If you are unsure whether you will qualify for coverage during an absence or know your eligibility will end, contact MSP with details.
When you stay outside B.C. longer than the period for which you are entitled to coverage, you will be required to fulfill a waiting period upon return to the province before coverage can be renewed.
You should be aware that your provincial coverage may not pay for all the health care costs you may incur outside the province, and the difference can be substantial. For example, B.C. pays $75 (Cdn) a day for emergency in-patient hospital care, while the average cost in the U.S. often exceeds $1000 (US) a day, and can be as high as $10,000 (US) a day in intensive care. For this reason, you are strongly advised to purchase additional health insurance from a private insurer before you leave the province, whether you are going to another part of Canada or outside the country - even if you plan to be away for only a day. See Medical Care Outside B.C. for more information.
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