[玫瑰乌龙]

不想通过邮局等box,可以把modem送任意一家Telus store还掉可以吗。

谁还过的进来说说，谢谢。

更新：

直接去邮局就行了。(遇见一估计新职员，一头雾水，还好有个老职员在）收到的邮件，有关事项。感谢各位同学热心顶帖回帖。

Dear TELUS Customer,

You recently spoke with one of our Care Representatives about returning your TELUS equipment. Please note that if the equipment is not returned, charges will be applied to your next bill. If you have returned the equipment but still see a charge on your bill, please call 310-2255 and provide us your shipping waybill number.

How to return your equipment

Package your equipment
Put your equipment into a box (either the original box or another appropriately sized box).
Please put the first page of your previous TELUS bill in the box OR include a piece of paper with the following information:
First and last name of account holder
Telephone number associated with the account
Customer Account Number (CAN) or Billing Account Number (BAN). This information can be found on your TELUS bill
Service address of account holder
Take your package to a Canada Post store
Visit your nearest Canada Post retail outlet and let the representative know that you're returning equipment to TELUS.
You will be given a prepaid waybill with a preprinted TELUS return address and unique waybill number. Please ensure that the information you put on the waybill matches the account name and phone number where the equipment was used
Track your package until it gets to TELUS
You are responsible for the returned products until they have been received by TELUS. Please ensure that you save your prepaid waybill number so you can track it on the Canada Post website. Purchasing parcel insurance is also highly recommended.

[玫瑰乌龙]

半夜想起这个问题来， 自顶下。谁知道的赶紧回答下。挣磅，送花篮！

[东风西渐]

我也想知道答案, 帮你顶之余也为了自己

[lynnzzm]

最好等盒子，盒子上面贴好回游地址了

[玫瑰乌龙]

问题是我拖延了三周了。。。汗。想着直接送过去了事。

[雨后]

只知道用盒子的方法，不过帮你顶

[seagirl]

RoseOolong 写道:

半夜想起这个问题来， 自顶下。谁知道的赶紧回答下。挣磅，送花篮！

锯偶所知，telus store不接受这些设备的 偶以前也打电话吻过...

侬最好还是等盒子、这样也省得侬自己找盒子装

[cet6]

seagirl 写道:

RoseOolong 写道: 半夜想起这个问题来， 自顶下。谁知道的赶紧回答下。挣磅，送花篮！ 锯偶所知，telus store不接受这些设备的 偶以前也打电话吻过... 侬最好还是等盒子、这样也省得侬自己找盒子装

不是把设备直接拿到邮局去吗？邮局会帮你装好寄回去

[玫瑰乌龙]

网络上说，邮局只管Telus 邮寄来的那种盒子。你直接拿过去，要免费邮寄的话，人估计不收的。

那些retail store不收这个，理解。可是总归有一个什么Service center之类的，处理这个吧，记得似乎Downtown有一telus的大楼？

看来只好明天去电话。他家为啥弄这么复杂呢。烦。


uote="cet6"]

seagirl 写道:

RoseOolong 写道: 半夜想起这个问题来， 自顶下。谁知道的赶紧回答下。挣磅，送花篮！ 锯偶所知，telus store不接受这些设备的 偶以前也打电话吻过... 侬最好还是等盒子、这样也省得侬自己找盒子装

不是把设备直接拿到邮局去吗？邮局会帮你装好寄回去[/quote]

[crystal水晶小猫]

如何归还Telus的盒子，供大家参考：

－telus盒子＋电源线＋摇控器

－放在一个盒子里，塑料袋不行

－放上Telus最近的账单，如无，则，手写，帐号／名字／地址／联系电话

－拍照（朋友建议）

－送至邮局，告诉寄到Telus，是免费邮寄的，同时索要Tracking number

－如1个月后，Telus寄账单，上面有设备的费用，说明Telus没有收到你归还的设备。这时，你需要打电话给Telus，报tracking number，和他们协商。